Last updated: September 19, 2026
ITUI Estate is a trading name used by an independent individual operator (a natural person, not an incorporated company) based in Poland ("ITUI Estate", "we", "us", "our"). We are not registered as a company and hold no real estate licence; we operate solely as an information and research service. Our only official contact channel is support@itui.estate.
These Terms of Service ("Terms") govern your access to and use of itui.estate, of any offer page we publish (including our paid Housing Market Audit offer page), and of any materials we deliver (together, the "Service"). By using the Service, submitting a request through our questionnaire, or paying for the Housing Market Audit, you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy, which form part of these Terms. If you do not agree, do not use the Service.
The Market Analysis is an informational market-research product prepared from publicly available information, using automated and/or manual research methods, including artificial intelligence and other automated tools, publicly available databases, and manual review. It is not a professional real-estate appraisal or valuation, a legal opinion, investment advice, a brokerage service, or a guarantee of market conditions. The use of AI or automated tools does not by itself guarantee the accuracy or completeness of the analysis — but the analysis must still correspond to the criteria you gave us; see Section 14 on correcting errors.
Listings and contacts are sourced and filtered from open, publicly accessible market channels. We check basic availability at the time of research. We do not verify the ownership, identity of the advertiser, legal status of the property, licensing status of the agent, authenticity of documents, absence of liens, suitability of the contract, or legitimacy of the transaction, and a listing's inclusion in your report does not mean any of that has been confirmed. Availability, price and terms may change at any time after the research is completed, and we do not guarantee continued availability — this is a risk of the underlying third-party market, not a defect in the research.
The criteria used for your research (city, budget, dates, property type, and any other requirement you specify) are based exclusively on the information you submit before or shortly after payment (your "brief"). "Matching" means that, based on information publicly available at the time of research, a listing or contact appears to correspond to your stated location, approximate budget and other materially specified criteria. Matching does not mean that the property will ultimately be accepted by you, will remain available, will satisfy you after viewing, or will result in a successful rental or purchase.
Because the Housing Market Audit is digital content and a digital service that we begin preparing shortly after payment, you are asked at checkout to give two separate, not-pre-ticked confirmations before you can pay:
Where you give both confirmations and we then fully perform the Service as described in Section 7, your 14-day right of withdrawal is extinguished for that purchase, in accordance with applicable EU/UK consumer law on digital content and services. Until performance is complete, the right of withdrawal still applies in full and you can cancel for a full refund. We keep a record of both confirmations, including the date and time, as evidence that they were given — see Section 9.
After payment, we send an order confirmation to the email address or channel you used at checkout, on a durable medium (i.e. something you can keep and refer back to), summarising your order: the service purchased, the price paid, your submitted criteria, and the withdrawal-related confirmations described in Section 8. Please keep this confirmation; it is the primary record we and you can both rely on if a question or dispute arises later.
You must be at least 18 years old and capable of entering into a binding contract. You agree to give accurate information in the questionnaire and in your brief, and to use the Service for lawful personal housing-search purposes. Research prepared from criteria you gave us that were inaccurate, incomplete or later changed by you cannot be expected to fit your actual needs, and is not by itself grounds for a refund once delivered — though see Section 14 if we made the error, not you.
Nothing in the Service constitutes real estate brokerage, legal advice, tax advice, immigration advice or financial advice. We do not act as your agent, representative, broker or intermediary in any negotiation with a property owner or agent; any subsequent communication, viewing, negotiation, application, payment or contract is conducted directly between you and that third party. We do not receive rent, deposits, reservation fees, commissions or other transaction payments on behalf of any landlord, agent or owner, and you must not send a deposit or any other payment to a third party based solely on their contact details appearing in our report.
If you believe the delivered materials materially fail to correspond to the criteria you submitted (for example, we researched the wrong city or an incorrect budget range), contact us at support@itui.estate and identify the specific discrepancy. Where reasonably possible, we will correct or supplement materially incomplete or incorrectly prepared materials before a refund is considered. This does not affect any mandatory refund right you have under applicable consumer law. Our full refund process is set out in the Refund & Cancellation Policy.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, DEPOSITS, GOODWILL OR OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, ANY LISTING, CONTACT OR PARTNER INFORMATION, OR ANY DEALINGS WITH A LANDLORD, AGENCY OR PARTNER; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU ACTUALLY PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (II) FIFTY U.S. DOLLARS ($50). Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you, and your mandatory consumer rights are unaffected.
Listing data, pricing, availability, contact details and other information supplied through the Service may originate from third parties and can be inaccurate, outdated or withdrawn. We do not verify, endorse or guarantee the accuracy, legality or completeness of third-party content, nor the conduct, licensing status or professionalism of any Partner, landlord or agency. Our site may also display links to unaffiliated third-party services (for example travel insurance, eSIM or car rental providers), some of which are affiliate links from which we may earn a commission at no extra cost to you; we are not responsible for those services and they are governed by their own terms.
You agree not to resell or redistribute our reports or contact data, not to use the Service to harass, defraud or spam any landlord, agency or Partner, and not to scrape, reverse-engineer, overload or interfere with the Service. The reports, checklists and site content are our intellectual property and are licensed to you for your own personal, non-commercial use only.
To the extent permitted by law, you agree to hold us harmless from claims, damages, losses or expenses arising out of your misuse of the Service, your breach of these Terms, or your dealings with any landlord, agency or Partner.
These Terms are governed by Polish law, without regard to conflict-of-laws principles. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of the country in which you habitually reside, and you may bring proceedings in the courts of that country. Please contact us first at support@itui.estate so we can try to resolve any issue directly; we aim to respond within 5 business days. EEA consumers may also contact their national consumer protection authority (in Poland: UOKiK) or a competent out-of-court dispute resolution body in their country.
We may modify, suspend or discontinue the Service, or update these Terms, at any time. Changes take effect when published and are reflected in the "Last updated" date. Changes do not apply retroactively to a Housing Market Audit you have already paid for: that purchase is governed by the version of these Terms in force when you paid, as recorded in your order confirmation.
All questions, complaints, refund requests and legal notices: support@itui.estate. This is our only official support channel — we do not provide support or accept binding requests through any other messenger, social account or third-party profile.